FAQ - SellUp

SellUp FAQ

  • SellUp does not purchase items that have been reported as lost or stolen.
  • All devices will be screen through Secondhand Good Dealers Tranaction Records System (SHOTS) to ensure there is no lost or stolen records reported.
  • We are also required to record seller’s information which may include Name, Address, Identification number, Birthday and Nationality.
  • We also record the device’s electronic serial number for each item we receive, so we can a trail for items under inquiry.
  • By engaging our service, you are agreeable to provide these information for our recording purpose.
We buy-back new and used mobile phone and tablet in working condition.
No. We do not charge for transportation to your place.
SellUp provide on-site collection to almost any location in Singapore with the exception of offshore islands and restricted zones such as airports, power station, military camps, border checkpoints, key government building, Resorts World Sentosa.
  • Device not as described or not working.
  • Stolen or report lost devices.
  • iCloud or Password locked device.
  • Phone with large / obvious bend.
  • Water damage device.
No, you do not need to reformat your devices. We will ensure that every device is data-wiped and reformatted to factory default before selling.
Basically just your smartphone. However if you have these accessories, it may add to your sales value of your device:
  • Original charger, cable and unused earphone.
  • Original box.
DO NOT send in your SIM card, memory card, or other unrelated accessories.
Upon verifying the device, we will pay you by cash on the spot.
  • We combed through hundreds of online transaction everyday to provide you with most value for your item.
  • Our objective is to be transparent with our customer so you know how much your pre-owned device is worth with a few clicks of mouse button.
For Used phone, to transfer ownership of a warranty, we would need to pass on the personal information of the item seller to the item buyer - we are not legally able to do this.
Warranties and Extended Warranties will not garner any additional buy-back value on used phone and tablet.
For New device, since warranty has not been registered, the buy-back value will varies depending on date of activation.
Our objective is to provide our customers with a hassle-free experience hence prices offered on our website is fixed.
We accept booking up to 3 days in advance. During these period, your used phone value will be locked and unaffected by any price change.
No problem. Simply drop us an SMS/Whatsapp at 9336 0575 and provide your registered name for us to proceed with cancellation.
To further enhance seller's privacy, collection agent will ONLY transact at the office's lobby, HDB void deck, or carpark.
We will verify the device at your place of convenience. Once checks is completed, we will pay you by cash on the spot.
You will be quoted on the spot a revise buy-back price. You can choose to accept revised value OR reject selling your device without any penalty.
We provide on-the-spot repair at your doorstep. Our specialist are equipped with the right tools to provide service at your home or office. Once you have chosen the date and time from our website, you will receive a SMS confirmation. Our specialist will arrive at the designated time and complete the repair within 30 mins.
We are available for booking from Monday to Sunday, 8am – 8pm daily.
We will complete the repair within 30 minutes.
Yes. We provide original parts for replacement.
Unlike traditional repair shops where you need to travel to them, we will come to your doorstep. By cutting down on shop rental, we can provide you with quality yet affordable repair.
Yes, all prices quoted are net. The price include workmanship, transport, with no hidden charges.
The payment will be collected by the Repair Specialist upon completion of work. Payment can be made in Cash or PayNow.
You may text or call us at 93360575 if you wish to cancel or reschedule your appointment.

Please inform us 2 hours before the appointment time. We reserve the right to charge a transportation fee of $25 if :
  • rescheduling less than 2 hours before the appointment time.
  • after our Repair Specialist has arrived at your location.
All devices that are water damage or have been dropped have already voided their authorised warranty due to self-damaged. The authorised service provider will void the original warranty if any repairs are done by third parties.
Yes. We offer 3 months warranty for the replacement parts against defects in material and workmanship under normal use.
  • Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, liquid damage, software related defects, or any other unrelated issues. For example, if the device comes into contact with another object and the screen is damaged, the guarantee does not apply.
  • Loss of data - please back up your device prior to your appointment.
  • Devices that are repaired or modified by anyone other than our appointed Repair Specialist prior to or after our service.
SellUp never sells or shares any of your personal information unless you have specifically opted in to receive offers from our partners. Additionally, during our inspection process, all devices receive a full wipe and factory restoration. During the inspection, we also destroy any SIM or memory cards found in the device that our customers may have forgotten to take out.
Please Note: If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to return the SIM or the memory card. In such a case, you have to self collect the items from our office.
If you can't find your device listed on our site, please make sure you are searching for the correct model. There are a few easy ways to do this:
  1. Look underneath the phone’s battery for the model number
  2. Turn on your phone and check the "Settings" menu / application. You should be able to find the make and model.
  3. If you have the original box or the user manual, the make and model will be printed on the box.

Our buyers are typically most interested in smartphones and electronics that are less than 2 years old, because these devices retain maximum value in the resale market. If your gadget is within this range but you still don't see it listed, it probably does not have enough resale value to make any profit. We know this can be disappointing, especially when you really value your item.

© 2016 SellUp Pte Ltd. All rights reserved.