FAQ

We accept most smartphones in good working condition.
  • Device not as described or not working.
  • Stolen or report lost devices.
  • iCloud or Password locked device.
  • Cracked or water damage device.
No, you do not need to reformat your devices. We will ensure that every device is data-wiped and reformatted to factory default before selling.
Basically just your smartphone. However if you have these accessories, it may add to your sales value of your device:
  • Original charger, cable and unused earphone.
  • Original box.
DO NOT send in your SIM card, used earphone, or other unrelated accessories.
  • Our courier will do a basic assess of your device upon collection.
  • Your device will be send to our office for further evaluation.
  • Once your device is verify as according to your declared status, payment will be paid via bank transfer.
  • Payment will be process within One (1) Working Day.
  • We combed through hundreds of online transaction everyday to provide you with most value for your item.
  • Our objective is to be transparent with our customer so you know how much your pre-owned device is worth with a few clicks of mouse button.
Unfortunately, to transfer ownership of a warranty, we would need to pass on the personal information of the item seller to the item buyer - we are not legally able to do this.
Warranties and Extended Warranties will not garner any additional trade-in value on items.
We will send you an SMS/email to inform you of the successful transaction. We will then proceed to pay you via bank transfer within 5 working days.
All devices purchased from SellUp come with 14 days limited warranty unless stated otherwise. For more information about the warranty, please click here.
Yes, there is a $10 fee for delivery within Singapore. Please note that we do not deliver to PO Box addresses.
Yes, you can collect the device from our office during operation hours.
You can set an appointment during the purchase process.
We aim to deliver your purchase within 3 business days.
We deliver on all seven days of the week - Monday to Sunday - between 11am to 10pm.
As all purchases are insured against theft and accidental damage while in transit from SellUp to your shipping address, a receiving signature is essential on the receipt. Also, as we are unable to redirect orders once the items have been dispatched, please ensure there is someone available to sign for your order at the specified shipping address.
Every order will be suitably packaged and adequately secured with bubble wrap to ensure maximum protection of your purchased device during transit and delivery.
Absolutely. Every single device listed on and sold through SellUp receives a thorough 30-point inspection to ensure that it is in optimal working order. Also, all devices are thoroughly cleaned, disinfected and reformatted by our professional inspectors.
Yes, we take detailed images of every product that we list and sell. We also provide images of the areas of wear and tear for each listed device.
No. Our prices are fixed and the amounts indicated on the website are final and non-negotiable.
We accept either bank transfer or PayPal.
We accept either bank transfer or PayPal.
You will received the amount via Bank Transfer to local bank account.
Payment will be process within One (1) Working Day.
SellUp never sells or shares any of your personal information unless you have specifically opted in to receive offers from our partners. Additionally, during our inspection process, all devices receive a full wipe and factory restoration. During the inspection, we also destroy any SIM or memory cards found in the device that our customers may have forgotten to take out.
Please Note: If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to return the SIM or the memory card. In such a case, you have to self collect the items from our office.
If you can't find your device listed on our site, please make sure you are searching for the correct model. There are a few easy ways to do this:
  1. Look underneath the phone’s battery for the model number
  2. Turn on your phone and check the "Settings" menu / application. You should be able to find the make and model.
  3. If you have the original box or the user manual, the make and model will be printed on the box.

Our buyers are typically most interested in smartphones and electronics that are less than 2 years old, because these devices retain maximum value in the resale market. If your gadget is within this range but you still don't see it listed, it probably does not have enough resale value to make any profit. We know this can be disappointing, especially when you really value your item.
  • The warranty is valid only in Singapore.
  • The warranty will commence immediately from the very first day of invoice/receipt.
  • The warranty covers repairs which include parts and labour.
  • The warranty covers only the defects in the material of the internal hardware components of the product as purchased.
  • The warranty excludes coverage caused by accidental damage, liquid damage, damaged displays and due to wear and tear. It also excludes cosmetic damage and software issues.
  • SellUp is not liable for any loss or damage of data in the device during the course of repair. It is the responsibility of the customer to ensure their own backup.
If we have shipped an incorrect or defective item to you, kindly notify us within 72 hours upon delivery of this item. We shall take the item back and issue a refund, subject to the following terms and conditions:
  1. Item must be in their original purchase condition.
  2. Any damage or loss of any accompanying items will be deemed non-refundable.
Any damage or loss of any accompanying items will be deemed non-refundable.
Kindly contact us at 9336 0575 or email us at service@sellup.com.sg to arrange for pickup.

About SellUp

Our Address: 477A Changi Road (419893)

Tel/Whatsapp: 9336 0575

Email: service@sellup.com.sg

www.sellup.com.sg

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