FAQ - SellUp

SellUp FAQ

  • SellUp does not purchase items that have been reported as lost or stolen.
  • All devices will be screen through Secondhand Good Dealers Tranaction Records System (SHOTS) to ensure there is no lost or stolen records reported.
  • We are also required to record seller’s information which may include Name, Address, Identification number, Birthday and Nationality.
  • We also record the device’s electronic serial number for each item we receive, so we can a trail for items under inquiry.
  • By engaging our service, you are agreeable to provide these information for our recording purpose.
We buy-back new and used mobile phone and tablet in working condition.
No. We do not charge a fee for on-site collection. However, dealer is willing to pay more if you walk-in to their store.
SellUp provide on-site collection to almost any location in Singapore with the exception of offshore islands and restricted zones such as airports, power station, military camps, border checkpoints, key government building, Resorts World Sentosa.
  • Device not as described or not working.
  • Stolen or report lost devices.
  • iCloud or Password locked device.
  • Phone with large / obvious bend.
  • Water damage device.
Yes. It is necessary for you to perform a factory restore to ensure your data is properly wiped-off before selling.
Basically just your smartphone. However if you have these accessories, it may add to your sales value of your device:
  • Original charger, cable and unused earphone.
  • Original box.

For selling of NEW set; Invoice, Service Agreement or Receipt (with IMEI number on it) is required.
Date of purchase on receipt SHOULD NOT exceed 7 days for NEW set.

DO NOT send in your SIM card, memory card, or other unrelated accessories.

Upon verifying the device, we will pay you by cash on the spot.
SellUp has a network of reputable Certified Partners that offers the price to sellers. The offer price are updated in real time to ensure you are getting the best deal in Singapore.
For Used phone, to transfer ownership of a warranty, we would need to pass on the personal information of the item seller to the item buyer - we are not legally able to do this. Thus, warranties or extended warranties will not have any additional buy-back value on used phone and tablet.
For New device, since warranty has not been registered, the buy-back value will varies depending on date of activation.
Our objective is to provide our customers with a hassle-free experience hence prices offered on our website is fixed.
We accept booking up to 3 days in advance. During these period, your used phone value will be locked and unaffected by any price change.
No problem. Simply drop us an SMS/Whatsapp at 9336 0575 and provide your registered name for us to proceed with cancellation.
To further enhance seller's privacy, collection agent will ONLY transact at the office's lobby, HDB void deck, or carpark.
We will verify the device at your place of convenience. Once checks is completed, we will pay you by cash on the spot.
You will be quoted on the spot a revise buy-back price. You can choose to accept revised value OR reject selling your device without any penalty.
Simple evaluate the types of repair you require and get a quotation instantly. Select from our network of partners and make an appointment to walk-in. Upon arriving at the store, the repair specialist will diagnose your device to ensure no other hidden faults. Repair will takes place on the spot upon your approval.
It depends on the severity of the faults in your device. Typically a change of glass screen or LED panel generally takes less than 30 mins.
All third-party repair center cannot claim their parts as original. Only authorized repair center can claim as such. However, our repair partners uses high-quality parts that provides similar functions.
SellUp has a vast network of repair partners located island-wide. Once you evaluate your device, a list of partners will be presented for your selection.
The replacement / repair of parts are charge as it is with no further mark up or hidden cost. However, it may be subjected to GST charges. Also, exact quotation may subjected to change during inspection of the device due to hidden faults. The repair partner will inform you before commencing of any repair.
The payment will be made to the repair partner upon completion of work.
Yes. You may text or call us at 93360575 if you wish to cancel or reschedule your appointment.
All devices that are water damage or have been dropped have already voided their authorised warranty due to self-damaged. The authorised service provider will void the original warranty if any repairs are done by third parties.
Yes. The repair partners offers warranty for the replacement parts against defects in material and workmanship under normal use. The period of warranty varies accordingly to respective repair partners.
  • Pre-existing conditions or post-appointment damages unrelated to the original repair, caused by mishandling, liquid damage, software related defects, or any other unrelated issues. For example, if the device comes into contact with another object and the screen is damaged, the guarantee does not apply.
  • Loss of data - please back up your device prior to your appointment.
  • Devices that are repaired or modified by anyone other than our certified repair partners prior to or after our service.
SellUp never sells or shares any of your personal information unless you have specifically opted in to receive offers from our partners. Additionally, during our inspection process, all devices receive a full wipe and factory restoration. During the inspection, we also destroy any SIM or memory cards found in the device that our customers may have forgotten to take out.
Please Note: If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to return the SIM or the memory card. In such a case, you have to self collect the items from our office.
If you can't find your device listed on our site, please make sure you are searching for the correct model. There are a few easy ways to do this:
  1. Look underneath the phone’s battery for the model number
  2. Turn on your phone and check the "Settings" menu / application. You should be able to find the make and model.
  3. If you have the original box or the user manual, the make and model will be printed on the box.

Our buyers are typically most interested in smartphones and electronics that are less than 2 years old, because these devices retain maximum value in the resale market. If your gadget is within this range but you still don't see it listed, it probably does not have enough resale value to make any profit. We know this can be disappointing, especially when you really value your item.
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